FAQ's

Q: Why are BLOCKY DOGS ® collars more expensive than other collars?
A. We know you can buy collars that cost less, but think about just how many of those cheap nylon collars you’ve had to replace due to flimsy hardware, weak nylon, runny colors, frayed edges, or stretched buckle holes. Instead of having to buy two or three off-the-rack collars, you could buy just one, a BLOCKY DOGS ® collar. Moreover, BLOCKY DOGS ® collars are not machine produced. Each collar is handmade specifically for your dog, to your specifications, using top quality materials, with great attention to detail. Though it may be difficult to see on a website, you need only hold a BLOCKY DOGS ® collar in your hand to feel the difference. Or better yet, put one ON your BLOCKY DOG!        See what our customers say about the quality of BLOCKY DOGS ® collars

"I've been 'writing' about BLOCKY DOGS ® collars for 2 years now, so I know they are well-made and well-designed," wrote Mary Cilia of MEC Systems, our web developer, "but it wasn't until I received one for my new dog, Merlin, and held it in my hand, that I truly understood what a seriously high quality collar it really is. Merlin knew right away, too. He pranced around so proudly as soon as I put it on him, and now he hates to have it off, even for a second."

Q. Why can't I just buy directly through the site?
Q. Why do I have to order and wait for the order to be made?

A. BLOCKY DOGS ® does not keep a stock of collars. Every collar is made from scratch specifically for the dog it is ordered for because we offer such an array of styles, sizes, colors, color combinations, and personalization options. At BLOCKY DOGS ® you have the freedom to build your own unique collar instead of purchasing stock from a shelf. We want you to know that getting your individual order just right is as important to us as it is to you and your dog.

Q: I placed an order but have not received my Order Confirmation.
A: We have found that every once in a while Order Confirmations aren't getting through to a customer, even though we've sent it multiple times. We receive emails from the customer, but they don't receive ours. If that is the case for you, please don't give up, because we aren't. Check here to see what you can do, or if you are on the list.

Q. Why do I have to measure my dog?
Q. Why can't I just go by the size collar my dog is wearing now?

A. Method of sizing varies from manufacturer to manufacturer and collars that have been worn often stretch and are no longer the size they were when you purchased the collar. Sizing guidelines are given on the site because each collar is custom made and we want the collar you receive to fit correctly. We are unable to take returns because of the custom factor: If you order and receive a collar that does not fit your dog, you will have to pay for a new collar to be made.

Q. How long does it take for me to receive my collar?
Q. How does the ordering process work?

A. After submitting your order, you will receive an email confirming that order within 24 hours. That email contains the order total plus shipping and instructions about payment, as well as any questions we might have regarding your order. You will also receive an email confirming the date your payment was received so you don't have to wonder if it made it or got lost. We regret that we can not begin work on a collar until payment is received. It will be approximately 60 days from the date your payment is received to the date your custom-built order is ready to ship. This time frame is an estimate: Sometimes an order may take a bit less time and sometimes a bit longer. BLOCKY DOGS® has received a record number of orders in the past couple months and I am working hard to keep production time at 60 days or less. I appreciate the awesome response to the products and I am working as quickly as I can :) If orders are completed sooner, then they are definitely shipped sooner. If you have any questions about your order during the production, please email me at rebecca@blockydogs.com. A shipping notification is emailed on the day the order is shipped.

Q. Rush orders?
A. As of January 1, 2008 I have ceased doing rush orders for any reason. While I understand that you are excited to receive your new custom gear, moving orders around in the line only sets other orders behind in production.

Q. When is my puppy big enough for a BLOCKY DOGS collar?
A1. While it partially depends on the breed, most bully breeds tend to widen up to the age of 3 (and some beyond that; and Mastiffs are still growing). If you're aiming to order only one collar and have it for when your pup reaches adulthood, in most cases at least ten-twelve months old is a good time to order. I cannot guarantee that your pup will not outgrow the collar (especially if it's a Mastiff), but I can help you select a size that will allow the collar to be worn on the smallest hole leaving three more holes (three inches) for growth room so you will get maximum use out of the collar before it's outgrown.
A2. If you're just wondering how big your dog needs to be before ordering a collar, then the dog's actual neck, not his/her current collar, must be at least 15" to fit the smallest BLOCKY DOGS® collar size (which is 20").

Q. How do you ship?
A. Within the US, collars are sent via Priority 2-3 Day US Mail. Shipping price includes delivery confirmation. To Canada and overseas, collars are sent via Global Priority Mail which takes approximately 4-10 days. Occasionally packages do get delayed in customs which is something we have no control over and packages may take a few extra days to arrive. Shipping prices can be found on the Order Form page. Note: Overseas Customers, we cannot declare your purchase as a “gift”. Please read our Notice to Foreign Buyers Guide regarding Import Taxes.

Q. Can you do embroidered designs?
A. Designs are limited to letters and numbers due to the thickness of the Nylon. Exceptions are made for K9 units in which case a badge/shield can be embroidered on material and attached to the collar during construction. If you have a design in mind, just email and we'll let you know if we can do it.

Q. Can I purchase a Gift Certificate?
A. Yes, we sell Gift Certificates for you or for you to give as a gift. Since BLOCKY DOGS ® collars are each unique, giving a Gift Certificate to someone who has a Blocky Dog is a great way to let them design a collar for their dog. Gift Certificates can be mailed either to the person purchasing the certificate or directly to the sender and that the certificate itself can be shipped the same day of purchase. To order on-line: Gift Certificate form or email us with all the details and we can mail the certificate to you, or to your friend.

Q. Are you making other equipment?
A. Everything
you see on the site is what we currently have available. BLOCKY DOGS ® has set out to produce products that are either not currently available or to improve upon similar products that are. While it might limit potential buyers, we have set out to produce quality products, not merely replicas of already-available products just to make a sale. If we don't think a product can be made better or different, then we won't add it to our line. When new products have been designed and thoroughly tested they will be made available on the site.

Q. What is the difference between the Regular Flat collar and the D-Above-Buckle™ Style Flat collar?
A. With the D-Above-Buckle™ style the main D-ring is above the buckle. You must first thread the tail of the collar through the D-ring and then into the buckle. This puts the D-ring under all four layers of collar giving it a bit extra reinforcement. Though either collar is an appropriate width for use as an agitation collar, some handlers just prefer having the D-ring at the end of the collar as opposed to below the buckle and vice versa.

Q. What color should I choose/Can you choose a color for my dog?
A. This is one thing we really can’t help you decide. We know there are a LOT of color choices, but what one person likes another may not. Things that may help you narrow your decision: favorite sport’s team colors; your own favorite color; your alma mater colors; or just browse through the galleries and photos throughout the site to see what others have created. To help you we have created images of the many combinations of collar and CenterStripe colors on our Design a Collar page

Q. Can you put spikes on my collar?
Q: Can you put holes in the collar so I can add spikes myself?

A. The majority of breeds for whom I make collars often have a difficult enough reputation in the eyes of the general public and, IMO, spiked collars only add to the negative stereotypes so I will not put spikes (nor holes for spikes) in any
BLOCKY DOGS ® product.

BLOCKY DOGS ®
Located in the USA

info@blockydogs.com

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Custom-made Heavy-duty collars for Heavy Duty dogs: sturdy nylon collars for large and giant breed dogs, for working dogs, for powerful breed dogs. Difficult to find sizes, withstand wear and pull that easily snap other collars.
Two inch and one and a half inch widths with all top-of-the-line steel and solid brass hardware.