Q:
Why are BLOCKY DOGS ® collars
more expensive than other collars?
A. We know you can buy collars that cost less, but think about
just how many of those cheap nylon collars you’ve had to
replace due to flimsy hardware, weak nylon, runny colors, frayed
edges, or stretched buckle holes. Instead of having to buy two
or three off-the-rack collars, you could buy just one, a BLOCKY
DOGS ® collar. Moreover, BLOCKY
DOGS ® collars are not machine produced. Each
collar is handmade specifically for your dog, to your specifications,
using top quality materials, with great attention to detail. Though
it may be difficult to see on a website, you need only hold a
BLOCKY DOGS ® collar
in your hand to feel the difference. Or better yet, put one ON
your BLOCKY DOG! See
what our customers say about the
quality of BLOCKY DOGS ®
collars
"I've
been 'writing' about BLOCKY DOGS ®
collars for 2 years now, so I know they are well-made
and well-designed," wrote Mary Cilia of MEC Systems, our
web developer, "but it wasn't until I received one for my
new dog, Merlin,
and held it in my hand, that I truly understood what a seriously
high quality collar it really is. Merlin knew right away, too.
He pranced around so proudly as soon as I put it on him, and now
he hates to have it off, even for a second."
Q.
Why can't I just buy directly through the site?
Q. Why do I have to order and wait for the order to be made?
A. BLOCKY DOGS ®
does not keep a stock of collars. Every collar is made from scratch
specifically for the dog it is ordered for because we offer such
an array of styles, sizes, colors, color combinations, and personalization
options. At BLOCKY DOGS ®
you have the freedom to build your own unique collar instead of
purchasing stock from a shelf. We want you to know that getting
your individual order just right is as important to us as it is
to you and your dog.
Q:
I placed an order but have not received my Order Confirmation.
A: We have found that every once in a while Order Confirmations
aren't getting through to a customer, even though we've sent it
multiple times. We receive emails from the customer, but they
don't receive ours. If that is the case for you, please don't
give up, because we aren't. Check
here to see what you can do, or if you are on the
list.
Q.
Why do I have to measure my dog?
Q. Why can't I just go by the size collar my dog is wearing
now?
A. Method of sizing varies from manufacturer to manufacturer and
collars that have been worn often stretch and are no longer the
size they were when you purchased the collar. Sizing guidelines
are given on the site because each collar is custom made and we
want the collar you receive to fit correctly. We are unable to
take returns because of the custom factor: If you order and receive
a collar that does not fit your dog, you will have to pay for
a new collar to be made.
Q.
How long does it take for me to receive my collar?
Q. How does the ordering process work?
A. After submitting your order, you will receive an email confirming
that order within 24 hours. That email contains the order total
plus shipping and instructions about payment, as well as any questions
we might have regarding your order. You will also receive an email
confirming the date your payment was received so you don't have
to wonder if it made it or got lost. We regret that we can not
begin work on a collar until payment is received. It will
be approximately 60 days from the date your payment is received
to the date your custom-built
order is ready to ship. This time frame is an
estimate: Sometimes an order may take a bit less time and sometimes
a bit longer. BLOCKY DOGS® has received a record number of
orders in the past couple months and I am working hard to keep
production time at 60 days or less. I appreciate the awesome response
to the products and I am working as quickly as I can :) If orders
are completed sooner, then they are definitely shipped sooner.
If you have any questions about your order during the production,
please email me at rebecca@blockydogs.com.
A shipping notification is emailed on the day the order is shipped.
Q.
Rush orders?
A. As of January 1, 2008 I have ceased doing
rush orders for any reason. While I understand that you are excited
to receive your new custom gear, moving orders around in the line
only sets other orders behind in production.
Q. When is my puppy big enough for a BLOCKY
DOGS collar?
A1. While it partially depends on the breed,
most bully breeds tend to widen up to the age of 3 (and some beyond
that; and Mastiffs are still growing). If you're aiming to order
only one collar and have it for when your pup reaches adulthood,
in most cases at least ten-twelve months old is a good time to
order. I cannot guarantee that your pup will not outgrow the collar
(especially if it's a Mastiff), but I can help you select a size
that will allow the collar to be worn on the smallest hole leaving
three more holes (three inches) for growth room so you will get
maximum use out of the collar before it's outgrown.
A2. If you're just wondering how big your dog
needs to be before ordering a collar, then the dog's actual neck,
not his/her current collar, must be at least 15"
to fit the smallest BLOCKY DOGS® collar size (which
is 20").
Q.
How do you ship?
A. Within the US, collars are sent via Priority 2-3 Day US Mail.
Shipping price includes delivery confirmation. To Canada and overseas,
collars are sent via Global Priority Mail which takes approximately
4-10 days. Occasionally packages do get delayed in customs which
is something we have no control over and packages may take a few
extra days to arrive. Shipping prices can be found on the Order
Form page. Note: Overseas Customers,
we cannot declare your purchase as a “gift”. Please
read our Notice to Foreign Buyers
Guide regarding Import Taxes.
Q.
Can you do embroidered designs?
A. Designs are limited to letters and numbers due to the thickness
of the Nylon. Exceptions are made for K9 units in which case a
badge/shield can be embroidered on material and attached to the
collar during construction. If you have a design in mind, just
email and we'll let you know if we can do it.
Q. Can
I purchase a Gift Certificate?
A. Yes, we sell Gift Certificates for you or for you to
give as a gift. Since BLOCKY DOGS ®
collars are each unique, giving a Gift Certificate
to someone who has a Blocky Dog is a great way to let them design
a collar for their dog. Gift Certificates can be mailed either
to the person purchasing the certificate or directly to the sender
and that the certificate itself can be shipped the same day of
purchase. To order on-line: Gift
Certificate form or email us with
all the details and we can mail the certificate to you, or to
your friend.
Q.
Are you making other equipment?
A. Everything you see on the site
is what we currently have available. BLOCKY
DOGS ® has set out to produce products that
are either not currently available or to improve upon similar
products that are. While it might limit potential buyers, we have
set out to produce quality products, not merely replicas of already-available
products just to make a sale. If we don't think a product can
be made better or different, then we won't add it to our line.
When new products have been designed and thoroughly tested they
will be made available on the site.
Q.
What is the difference between the Regular Flat collar and the
D-Above-Buckle™ Style Flat collar?
A. With the D-Above-Buckle™
style the main D-ring is above the buckle. You must first thread
the tail of the collar through the D-ring and then into the buckle.
This puts the D-ring under all four layers of collar giving it
a bit extra reinforcement. Though either collar is an appropriate
width for use as an agitation collar, some handlers just prefer
having the D-ring at the end of the collar as opposed to below
the buckle and vice versa.
Q.
What color should I choose/Can you choose a color for my dog?
A. This is one thing we really can’t help
you decide. We know there are a LOT of color choices, but what
one person likes another may not. Things that may help you narrow
your decision: favorite sport’s team colors; your own favorite
color; your alma mater colors; or just browse through the galleries
and photos throughout the site to see what others have created.
To help you we have created images of the many combinations of
collar and CenterStripe colors on our Design a Collar page
Q. Can
you put spikes on my collar?
Q: Can you put holes in the collar so I can add spikes
myself?
A. The majority of breeds for whom I make collars
often have a difficult enough reputation in the eyes of the general
public and, IMO, spiked collars only add to the negative stereotypes
so I will not put spikes (nor holes for spikes) in any BLOCKY DOGS ®
product.
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