Why can't I just buy directly through the site?
Q. Why do I have to order and wait for the order to be made?
A. BLOCKY DOGS ®
does not keep a stock of collars. Every collar is hand-made
specifically for the dog it is ordered for because we offer
such an array of styles, sizes, colors, color combinations,
and personalization options. At BLOCKY DOGS ® you have the freedom to build
your own unique collar instead of purchasing stock from
a shelf. We want you to know that getting your individual
order just right is as important to us as it is to you and
Why do I have to measure my dog?
Q. Why can't I just go by the size collar my dog
is wearing now?
A. Method of sizing varies from manufacturer to manufacturer
and collars that have been worn often stretch and are no
longer the size they were when you purchased the collar.
Sizing guidelines are given on the site because each collar
is custom made and we want the collar you receive to fit
correctly. We are unable to take returns because of the
custom factor: If you order and receive a collar that does
not fit your dog, you will have to pay for a new collar
to be made.
is your return policy?
A: Due to the custom nature of our products,
we cannot offer exchanges or refunds.
If you cancel your order partway through the production
time, while we are not able to offer a refund, we can keep
a credit on file for you to be applied to a future order.
The amount of credit will be determined on a case-by-case
basis and depends on how much of the order has been completed.
If the order is more than half-complete, then we will not
be able to offer any credit.
If the size you ordered is off by an inch or two, we might
be able to add another grommet hole (or two). This is determined
on a case-by-case basis and the fee is generally between
$10- $20 plus shipping. It’s super important
to get the right size for your dog, so be sure
to visit the sizing/measuring
page for complete details on how to measure.
We are always open to discussion if you have a concern after
receiving your order, so don’t hesitate to contact
How long does it take for me to receive my collar?
Q. How does the ordering process work?
A. After submitting your order, you will receive an email
confirming that order within 24 hours. That email contains
the order total plus shipping and instructions about payment,
as well as any questions we might have regarding your order.
You will also receive an email confirming the date your
payment was received so you don't have to wonder if it made
it or got lost. We regret that we can not begin work on
a collar until payment is received. All BLOCKY
are individually handmade which necessitates a certian amount
of production time. Production time has recently
been reduced and we are working toward reducing
it even further. Production is currently running at an estimated
60-75 days from the date payment is received (this timeframe
varies -- you may check in for updates along the way once
your order is in the production line).
Note: Plain Regular Flat Collars
(without stripes or embroidery) can be produced in less
If you have any questions about your order during the production,
please email me at firstname.lastname@example.org.
A shipping notification is emailed on the day the order
A. As of January 1, 2008 I have ceased
doing rush orders for any reason. While I understand that
you are excited to receive your new custom gear, moving
orders around in the line only sets other orders behind
Q. When is my puppy big enough for
a BLOCKY DOGS collar?
offers Baby Blocky Collars:
A 1" wide collar small enough for puppies or smaller
dogs.Click here to see
colors, stripes and sizes
A2. While it partially depends on the breed,
most bully breeds tend to widen up to the age of 3 (and
some beyond that; and Mastiffs are still growing). If you're
aiming to order only one collar and have it for when your
pup reaches adulthood, in most cases at least ten-twelve
months old is a good time to order. I cannot guarantee that
your pup will not outgrow the collar (especially if it's
a Mastiff), but I can help you select a size that will allow
the collar to be worn on the smallest hole leaving three
more holes (three inches) for growth room so you will get
maximum use out of the collar before it's outgrown.
32. If you're just wondering how big your
dog needs to be before ordering a collar, then the dog's
actual neck, not his/her current collar, must be at
least 15" to fit the regular BLOCKY
DOGS ® collar size (which
is 20"). A dog with a neck size as small as 9 - 10"
can wear a Baby
How do you ship?
A. Within the US, collars are sent via Priority 2-3 Day
US Mail. Shipping price includes delivery confirmation.
To Canada and overseas, collars are sent via Global Priority
Mail which takes approximately 4-10 days. Occasionally packages
do get delayed in customs which is something we have no
control over and packages may take a few extra days to arrive.
Shipping prices can be found on the Order
Form page. Note: Overseas
Customers, we cannot declare your purchase as a “gift”.
Please read our Notice to Foreign
Buyers Guide regarding Import Taxes.
What does BLOCKY DOGS ® do
A: The donations we make are done on a quiet, discretionary
basis. We aren’t able to take rescue requests, but
we do keep our eyes open within our own community and definitely
look out for the bully and Molosser breeds and do what we
can when we have the ability. In the past year, among other
donations, we outfitted
a group of 16 APBTs found in an abandoned
house in our local community
the 22 American Bulldogs taken into a
Las Vegas rescue from the raid conducted on Pickett’s
Pride American Bulldogs in Texas—which can be seen
on Animal Planet’s Houston Animal Cops (check local
listings) and you can visit their update page here savehoustonsbulldogs.moonfruit.com.
having a fundraiser or event with a raffle, while we can't
always donate a collar, we often can do a gift certificate
or another raffle item. We do have a specific number of
items set aside for these types of events and precedence
is given to groups with whom we've worked in the past, but
if you're having an event, just contact us and we'll let
you know if we can donate.
I purchase a Gift Certificate?
A. Yes, we sell Gift Certificates for you or for
you to give as a gift. Since BLOCKY DOGS ® collars are each unique, giving
a Gift Certificate to someone who has a Blocky Dog is a
great way to let them design a collar for their dog. Gift
Certificates can be mailed either to the person purchasing
the certificate or directly to the sender and that the certificate
itself can be shipped the same day of purchase.
To order on-line: Gift
Certificate form or email us
with all the details and we can mail the certificate to
you, or to your friend.
Are you making other equipment?
A. Everything you see on the
site is what we currently have available. BLOCKY DOGS ® has set out to produce products
that are either not currently available or to improve upon
similar products that are. While it might limit potential
buyers, we have set out to produce quality products, not
merely replicas of already-available products just to make
a sale. If we don't think a product can be made better or
different, then we won't add it to our line. When new products
have been designed and thoroughly tested they will be made
available on the site.
What's the difference between D-Above-Buckle and Regular
A: Placement of the main D-ring. It's usually
a handler preference--though the D-Above-Buckle style gives
the D-ring a little extra reinforcement by being under 4
layers of collar. If your dog works or participates in dog
sports (Schutzhund, Ring, PP, etc.) or spends a lot of time
banging the end of a tie-out, then the D-Above Buckle might
suit your needs better. If your dog is a family companion
who goes for walks and hangs out in the yard, then the Regular
Flat collar will suit your needs.
What color should I choose/Can you choose a color for my
A. This is one thing we really can’t
help you decide. We know there are a LOT of color choices,
but what one person likes another may not. Things that may
help you narrow your decision: favorite sport’s team
colors; your own favorite color; your alma mater colors;
or just browse through the galleries
and photos throughout the site to see what others have created.
To help you we have created images of the many combinations
of collar and CenterStripe colors on our Design
a Collar page
you put spikes on my collar?
Q: Can you put holes in the collar so I can add
A. The majority of breeds for whom I make
collars often have a difficult enough reputation in the
eyes of the general public and, IMO, spiked collars only
add to the negative stereotypes so I will not put spikes
(nor holes for spikes) in any BLOCKY DOGS ®
dog chewed his collar are you going to replace it?"
or "One of my dogs chewed the collar off of my other
dog. Are you going to replace it?"
A. BLOCKY DOGS ®
collars are heavy-duty, but they
are not chew-proof--NO collar is chew proof--and unfortunately,
we cannot replace a chewed collar.
your dog has a habit of slipping out of his collar and using
it as a chew toy:
sure the collar is fitted correctly and that he is not
removing the collar when you are not available to supervise
your second dog chewed the collar of your first dog:
collars are heavy-duty and take some serious time to
chew through. Supervise your dog when they play together
and teach them not to use collars as chew toys.
If your second dog removes your first dog's collar when
you are not home, then consider either separating the
dogs or removing the collars when you are not there
How do I wash my BLOCKY DOGS ® collars or leash?
A: BLOCKY DOGS ®
collars and leashes are machine-washable.
Item may be put directly into washer or, to protect washer
tub from hardware, place collar or leash into a pillowcase
and knot or rubber band top of pillowcase closed. Wash
in cold water, no bleach. Lay flat to dry. Do
NOT put collar or leash into dryer.
safe to apply non-bleach stain removers or laundry detergent
directly to heavily soiled areas.